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Shipping & Returns

Policy

Please read and understand before purchasing.

You may return most new, unopened items within 10 days of delivery , within 5 days for a full refund, or it'll result in a store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 4 business days), the time it takes us to process your return once we receive it (3 to 5 business days), excluding the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Fast delivery

Via USPS Priority and International Express.

10-days return

Starts the day you receieve your item(s).

Online support

24 hours. 7 days a week.

FAQ

How long does shipping normally take?

Domestic Shipping takes 5-7 business days depending on the item(s) purchased. International Shipping takes approximately 7-8 business days depending on the item(s) purchased.

Do you ship to P.O. Boxes?

  • Yes

Do you ship to my country?

  • We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

I haven’t received my item. Who should I contact?

  • All orders are processed Monday through Friday but are not processed or shipped on weekends or holidays. If you still think your order is missing in action, give us an email info@thetvkeover.com

Why doesn't the USPS web site recognize the tracking number for an order I placed?

  • Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

How will you notify me if there is a problem with my order?

  • All order communication is done via email, so it’s important that your email address is accurate and current.